As a community, we know we are facing something we've never seen or experienced before. We want you to know that more than ever before, we're here for you!
For our residents and owners, we want to express our deepest sympathy to those impacted by the continued escalation of COVID-19, also known as the novel Coronavirus. Many of you are watching the news and questioning how COVID-19 may continue to affect our community here in Florida. Gulf Coast Property Management assures you that our team is here for you as we all navigate these uncertain times together.
We've learned a lot in 20 years of property management service. One of the biggest takeaways is the importance of excellent customer service for our residents and owners—no matter what is going on around us. While the way we serve our clients has to change in the short-term, our commitment to providing the best customer service never waivers.
The Gulf Coast Property Management team has put together this information page to keep you updated about our operations during the COVID-19 crisis. Because this information can change as the situation requires, please check back here often!
Our Availability & How to Reach Us
Due to social distancing requirements, we’ve closed our offices to the public. However, we are working during regular business hours! Our current office hours are:
- Monday-Friday: 9 AM to 5:30 PM
- Saturday and Sunday: Closed
We are also always available through our 24-hour emergency response system.
Our Current Response Times
We are committed to responding to every request as quickly as we can with the appropriate solution. However, please note that to help protect our team, we are operating on reduced staffing capabilities. We ask for your patience as we manage responses and work order requests on a priority basis.
Our current estimated response times are:
- Non-emergency: 48-72 Hours
- Emergency: 24 Hours
If you need to report a maintenance issue, please use our maintenance phone line (941-213-4000) or contact us through your online portal.
COVID-19 Maintenance Protocol
Until we can return to our usual maintenance standards, our maintenance team and vendors will reach out to you before entering your home for any reason. We’ll ask a few simple questions to determine if our team members can safely be in contact with your home. This new measure is critical to process and resolve maintenance service requests effectively.
We appreciate your honest answers and transparency to help keep our associates safe at work. If our service team determines that they cannot enter your home at this time, we have other resources and partners to help complete emergency service requests on a case-by-case basis as determined by emergency providers.
If You Need Assistance
Many local organizations are providing help to those impacted by COVID-19 on the Gulf Coast. Whether you need assistance with food, finances, or other essentials to get through this time, here are some options in our area. To ensure that a provider is able to meet your needs, you should always check for updates to their COVID-19 response on their website or by phone.
- All Faiths Food Bank
- Summer BreakSpot
- Harvest Food Pantry
- Restaurant Employee Relief Fund
- Catholic Charities Diocese of Venice
There is additional good news for those temporarily struggling to make ends meet. On March 26th, 2020, President Trump signed the CARES Act into law. While the Act does not provide rent forgiveness, it does offer other protections to those unable to meet their financial obligations.
In addition to rental protection, the CARES Act also contained an unprecedented stimulus package aimed at assisting individuals and business owners through these hard times. Visit USA.gov to learn more about government help available to you as a result of COVID-19.
The CARES Act also contained certain protections for landlords concerning your mortgage responsibilities. You can find more information for property owners here:
We understand the current nature of COVID-19 shutdowns has left many of our renters in a pinch. As you can imagine, we have received many requests regarding rent reductions or forbearance.
- At this time, we are not entering into formal payment arrangements or modifications until after the COVID-19 pandemic is over. By then, we hope to have a clearer picture of the overall impact on our residents and landlords.
- In the meantime, we recommend that you pay as much rent as you can afford now. The arrears will remain on your tenant ledger until you can get your account up to date.
We hope our residents will consider rent to be a priority and apply any stimulus funds to their most pressing obligations.
As a property management company, our foremost obligation is to the landlords we represent. We have a fiduciary responsibility to ensure our client’s interests are protected. Our property owners are in the same situation as many of our residents—they have bills to pay and need their monthly income to meet those financial obligations.
At this time, it is simply too soon to consider renegotiating previously agreed lease and rental payment terms. In addition, making separate arrangements with some—but not all—residents exposes Gulf Coast Property Management to discrimination under the Fair Housing Act.
We Are Here for You!
Rest assured, we will do whatever we can to work with you through these times. Please contact us right away if you have concerns about your properties or your rental home. The Gulf Coast Property Management team has no doubt we will all pull through this if we work together as a community.
We have no doubt that if we adopt social distancing and other protocols encouraged by the CDC on the Gulf Coast, we will return to a healthy community—and economy—very soon. Stay safe, and stay healthy!