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Tenant Frequently Asked Questions

What is your rental criteria?

In order to adhere to Fair Housing Standards, we apply a consistent set of criteria in our approval process.

The criteria is as follows:

  • Median credit score of 600 or above
  • Less than 5 negative credit markers within past 3 years
  • Gross income greater than 3 times monthly rental rate
  • No bankruptcies with 3 years
  • No trace on sex offender’s list

If you fall below this criteria and you can evidence mitigating reasons, then we may refer your application to the property owner to consider an exception.


How do I apply?

We use an online application process. Simply find the property you would like to rent on our ‘Rental Search’ tab and click on the ‘Apply now’ link. You will then be directed to a secure site where your information will be processed. The application can be made from any PC/Mac, tablet or smartphone.


Where are our property management offices located?

Lakewood Ranch Office

11051 Gatewood DriveLakewood Ranch, FL 34211

Bradenton Office

501 Village Green Pkwy #21Bradenton, FL 34209


What is my balance?

You can check your balance through your secure, online tenant portal.


How can I pay rent?

The easiest method in which to pay your rent is online, using your tenant portal. You can also pay by person or drop box at our office or by mail. We offer the ability to pay by credit card, although you will pay a convenience fee for this method.


How can I get out of my lease?

We understand that circumstances change and, where possible, we will work with you to reach an agreeable solution. Legally you are responsible for the remaining amount of period left on your lease, but by working together, we can often reduce your expenses by finding another suitable tenant quickly.


How do I report maintenance issues?

The easiest way to report maintenance issues is through your tenant portal. This system will notify your property manager that you have an issue, and an accurate log of progress will be maintained. If you don’t have access to a web-enabled device, please contact our office and you will be directed to your property manager 24/7.


How quickly do you respond to maintenance Issues?

We understand prompt attention to maintenance issues is one of the reasons you chose a professional management company over an owner-managed property. We will endeavor to address your urgent maintenance issues the same day, however, if the issue is non-emergency it may take a little longer. Your property manager will keep an open line of communication with you regarding the issue. If the problem seems to be taking a little longer than you would like, please bear with us as we often have to secure the owner’s permission before incurring substantial costs. Please remember this is an investment for the owner and we have an obligation to ensure their interests are also protected.

Urgent maintenance issues will be attended to immediately. More information is contained within the Tenant Handbook which you were provided at your move-in inspection


Can you help me get logged into my portal?

Upon move-in, you received a move-in packet. Instructions on how to set up your tenant portal are below. If you have forgotten your password, we can reset it for you.

  1. Click on the ‘Tenant Portal’ at the top of the page
  2. Enter the email we have on file for you
  3. Enter the temporary password you received in your email
  4. Once logged in, click on “Change Email Password”
  5. Change password to something that you will remember and is secure
  6. Success! You are now ready to use your tenant portal.

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How do I get my deposit back?

Once you vacate the property, one of our property managers will perform a thorough inspection which will be directly compared to the move-in inspection that was performed when you took possession. In order to receive as much of your deposit as possible, you will need to address any items that are not considered normal wear and tear. The term “normal wear and tear” is subjective and we will always apply it fairly. Please refer to your Tenant Handbook for direction on how you can ensure your security deposit is returned with minimum deductions.